Duncan Movers

Yes, we are insured and our movers are covered on their job-sites. Should any of your belongings be lost or damaged during the move as a result mover’s negligence they will be covered under our basic coverage, which provides 60 cents per pound based on the item lost or damaged. Please note that our basic coverage does not recognize the monetary value of individual belongings.

We accept cash, debit, credit cards and Interac email money transfers. Please note a 3.5% processing fee applies with most cards.

You must remember that every move is unique. It all depends not only on the amount of your inventory, but also on the distance between the pick up site and final destination, whether and traffic conditions, etc. Estimates below are based on work of 2-3 movers, depending on the size of the property:

♦  1 bedroom apartment = 3- 6 hours

♦  2-3  bedroom apartment/condo = 4- 7 hours

♦  2-3  bedroom house = 5- 8 hours

♦  3-5  bedroom house = 7- 10 hours

The clock starts running once our movers arrive at your pick-up address, and the hourly rate continues through loading and unloading. The clock stops at your drop-off location once the truck is empty and all set-up tasks are completed.

Yes. There is a two hour minimum charge for the crew of 2 movers and three hours minimum charge for the crew of 3+ movers.

If you are interested in buying moving boxes, you can check out moving supplies here or speak with our relocation consultant. The sizes vary.

We do not connect or disconnect washing machines, dryers, dishwashers, freezers, or refrigerators. All appliances must be disconnected and drained prior to the moving team’s arrival.

We offer reasonably priced packing services if you are unable to pack your items on your own. Should you require our packing services, however, we recommend that you arrange for them prior to your moving date to allow for sufficient planning. The time our movers spend packing your items will be billed based on our standard hourly rate.

Urban Movers does not offer TV or AC mounting, or any wall mounting services. We recommend that you hire professionals who specialize in these services prior to
your move day.

Travel time is a flat rate determined by the amount of time it takes for us to drive our truck from our premises to your pick-up location and back to our premises from your drop-off location. The flat-fee for travel time from and to our premises does not include the driving time from your pick-up location to your drop-off address.

Yes. All labeled boxes will be placed in each appropriate room. Anything our movers took apart at the origin point, we will put back together and place each item exactly where needed. However, if an item requires special knowledge or tools we cannot service it, nor do we guarantee assembly of any items that are new and still in their original box. We reserve the right to refuse assembly of furniture that was not taken apart by our movers.

An estimate is just that and while our estimates are typically very accurate, there are sometimes unforeseeable events that can lengthen a move (traffic, more stuff than anticipated, bad weather). Clearly, we do our best to hit or beat our targets. If when we arrive we notice a longer move than expected, we will adjust our estimate on the scene.