PRIVACY POLICY

Urban Movers is committed to protecting your privacy and ensuring the safest online experience. This Privacy Statement applies to the Urban Movers website and governs data collection and usage. By using the Urban Movers website, you consent to the data practices described in this statement.

Urban Movers collects and uses your personal information (such as your email, name, home or work address, or telephone number) to operate the Urban Movers website and provide the services you request. We may also contact you through surveys to gather feedback on our current services or potential new offerings.

Your privacy is extremely important to us, and we take customer privacy seriously. The trust our customers place in us is essential to our success. We do not share or sell any of your personal information to outside companies.

TERMS & CONDITIONS OF SERVICE

1. Estimate issued by Urban Movers Inc. (the “Company”) is based on the information provided by the Customer. It is assumed that the items to be moved will be properly packed (See note A) and ready to move prior to the Company crew’s arrival unless packing is included in the Company’s scope of work.

2. The minimum charge is 2 hours of labor for a crew of 2 movers and 3 hours for crew of 3 movers and more (service time) plus a one-time truck fee (See note B). After the initial minimum (2 or 3 hours, depending on crew size), service time is billed in 15-minute increments.

3. There is an additional fee for moving extra care and/or oversized and/or heavy items such as appliances (deer freezers, refrigerators, washers, dryers) slate pool tables, air hockey tables, vending machines, safes, couches with reclining systems etc. except for pianos,

   a) from 200- 300lbs. -$40- $80

   b) from 300- 4500lbs. — $80-$250

   c) from 450 lbs. — Please inquire about fees from the Company representative.

4. An additional piano fee will apply when moving a piano:

   a) upright piano weight 300-500 lbs. -$150-$250 +$5 for step;

   b) upright piano weight 500-600 lbs. -$300-$400 +$5 for step;

   c) grand piano or baby grand piano — $350-$550 +$5 for step.

5. Deposits and Payment Terms.

   a) No deposit is required for. No deposit is required at the time of the initial booking local moves within Calgary and area.

   In the event of a first rescheduling, Urban Movers may request a refundable deposit of 5%–50% of the provided estimate. This deposit is refundable only if the move is cancelled or rescheduled at least 3 days prior to the scheduled moving date. In the case of a second or any subsequent rescheduling, the company may require a non-refundable deposit of 5%–50% of the estimate in order to reserve the new date. This deposit will not be refunded in the event of further cancellation or rescheduling.

   b) For a long-distance move, the Company requires a deposit at the time of booking an appointment in the amount of 50% of the estimated total cost, and the remaining balance upon delivery.

We accept the following methods of payment:

a)Debit or Credit cards;

b)E-transfer: Please send the e-transfer to info@urban-movers.ca and note your full name and the invoice number in the comments;

c) Cash.

                    The invoice is due upon completion of each day’s services.

6. In the event of non-payment, the customer agrees to pay interest at the rate of 3% per month and no more than 29% annually on any past due balance. Customer agrees to cover all costs incurred by the Company in enforcing these Terms & Conditions of Service, including but not limited to reasonable legal fees.

7. A 5% credit card processing fee applies to payments made with Visa or MasterCard.

   A 4% processing fee applies to payments made with American Express.

(A)* Term “properly packed” means the following. All loose items packed into like-sized boxes. All delicate items and glassware packed into like-sized boxes with items individually wrapped with packing paper and/or bubble wrap. All packed boxes should not weigh over 45 lbs each, or a box weight rating whichever is less. All boxes with fragile/delicate items must clearly be labelled as “FRAGILE.” All packed boxes should be labelled with room designation at the “moving to” address. All larger furniture items with drawers and other moving parts should be shrink-wrapped. All large furniture (i.e. beds, sofas and specialty items) should be disassembled. All large mirrors, paintings, pictures, and/or glass pieces should be either bubble wrapped, blanketed, boxed or a combination. All pillows, cushions etc. should be packed into plastic bags and/or tall wardrobe boxes. Floor lamp posts should be detached from their heavy bases. Light bulbs should be removed from all lighting fixtures and placed in a box. Lampshades should be packed separately in boxes. All loose items shall be bundled together as much as practical using shrink-wrap and/or tape. All of the above preparation steps are required in order to facilitate loading and unloading of a moving truck. Should these steps not be completed prior to the Company crew arrival, the moving could potentially take longer than originally estimated or quoted.

(B)* For local services within Calgary and area, an extra $129 one-time flat truck fee will apply for moves within 80 km round trip distance from 703 42 Ave SE, Calgary, AB T2G 1Y8, an extra  $249 one-time flat truck fee will apply for moves between 80 – 120 km round trip from 703 42 Ave SE, Calgary, AB T2G 1Y8. Moves exceeding a 120 km round trip distance will be considered as long-distance moves, which will be quoted differently.

CARGO PROTECTION & LIMITS OF LIABILITY

Claim: Any damage claims must be submitted in written form via email to info@urban-movers.ca within three (3) days of your delivery day. Each claim must include pictures and a description of the damage and how it may have occurred. We promise to thoroughly investigate and resolve all claims within five (5) business days, provided all applicable moving payments have been received. Customers shall not deduct money from their final bill to compensate themselves for perceived damages, and that should our movers have not been compensated for their services, we reserve the right to not answer or refuse to process a claim.

Simulated Wood Furniture: Our movers cannot be responsible for damage to simulated wood, particle board, or pressed board furniture. This type of material is structurally weak and is not repairable.

Electrical Goods: Our movers are not liable for internal damage to electronic goods if no external damage has been caused. Certain electronics may develop unavoidable faults no matter how carefully they are handled.

Appliances: Movers cannot be responsible for dents or scratches on major appliances. Many of these are covered by a thin metal that is extremely vulnerable to dents and scratches.

Items With Water: Freezers, refrigerators, waterbeds, aquariums, and the like must be emptied and drained prior to being moved.

Fragile Items: Dishware, porcelain, glasses, pictures, lamp shades, and other specialty items are not covered by our movers’ insurance unless packed by our professional movers using adequate packing materials. You are welcome to purchase your own packing materials (packing paper, bubble wrap, foam peanuts, cartons, tape, etc.) and pack such items yourself prior to your move, and our movers will take great precaution to ensure they are transported as safely as possible, but they will not be insured.

Boxed Items: All boxed items are considered the client/owner’s responsibility. The condition of any item(s) packed by the customer/owner prior to moving is not covered by Urban Movers, unless there is clear proof that our movers have caused physical damage to the box itself. It is also the customer’s responsibility to inspect all boxes for physical damage upon their delivery prior to the movers’ departure. Urban Movers will not accept any claims of physical damage to boxes after its movers have left their assignment’s delivery location.

Self-inspection: It is the customer’s responsibility, before signing their final receipt prior to the movers leaving, (i) to inspect their belongings to ensure they were delivered in good condition; and (ii) to inspect the truck’s interior to ensure that nothing has been left behind.

Downtime: All downtime (waiting for elevators to be set up or arrive, for new keys to be delivered, traffic, customer inspecting their belongings upon delivery, etc.) is billable unless otherwise specified.

Valuables: Urban Movers shall not be responsible for loss or damage to bills, cheques, evidence of debt, letters of credit, passports, tickets, documents, manuscripts, notes, mechanical drawings, securities, currency, money, precious stones, jewelry, or other similar valuables. All customers take full responsibility for moving the above-mentioned valuables themselves.

Risky Tasks: Our movers will not be held responsible for damage caused by non-routine moving

practices, including but not limited to standing pieces on end, sharp turns, over-crowded work areas, crooked stairways, snags and sharp edges in work areas and doorways, passing items over balconies and railings, and tight squeezes. You will be asked to sign a waiver if our movers agree to attempt any non-routine moving request.

Unavoidable Damages: Weather-related damage, or damage occurring as the result of an item’s size in comparison to the width or height of a hallway, doorway, stairs, elevators or similar are not covered in any way. Our movers can still attempt to move the item in question should you desire but will not be responsible for any damages that may occur and will ask you to sign a waiver first. If at any time you then want the crew to stop, say so and they will.

Absent Customers: We encourage our customers to remain with us throughout the entire move, not least because when we are moving items such as furniture you can then point out any scratches, marks, or dents that we may have missed, or vice versa. If for whatever reason you are not available during your move, or if you need to leave during your move, we will need you to sign a release acknowledging that you accept all the items on the condition that we bring them to you. Under these circumstances, we will not be responsible for any missing or damaged items, nor will we be held responsible for any items that were not moved.

Loss of Value: Our insurance does not cover any loss of value due to damage and subsequent repairs.

Limits of Liability: We are not liable for damage to or the loss of a complete set or unit when only part of such a set is damaged or lost. Should such damage occur, we are liable only for the damaged piece or pieces.

No Liability. Our company assumes no liability whatsoever should the client or others assist or interfere in any aspect of moving.

URBAN MOVERS’ DISCLAIMER

We do not guarantee assembly of any new item or items that remain in their original boxes. It is recommended that you consult a company that specializes in assembly services for such items. Due to liability concerns, we cannot provide assembling or disassembling services for cribs, water beds, tanning beds, gas appliances, pool tables, or pianos. If you have questions about a specific furniture item, please contact us. We cannot mount flat screen TV on a wall or remove TVs from a wall mount. Nor can we bolt or unbolt items from walls or ceilings. We do not connect or disconnect washing machines, drying machines, dishwashers, freezers, fridges. All appliances must be disconnected and drained prior to our movers’ arrival.

MATTRESS DISCLAIMER:

While we do take all necessary measures to safely transport and wrap mattresses, we do not take responsibility of a mattress that is not packed in a mattress bag.  Mattress bags are available for purchase from our office.

IKEA FURNITURE DISCLAIMER:

While we do take all necessary measures to safely transport and wrap your furniture, we do not insure “ready to assemble furniture”, such as IKEA. We will not provide a warranty or insurance coverage for this furniture due to the nature of particle board furniture. When trying to move IKEA furniture, it tends to fall over under its own weight and our movers cannot be responsible for the pieces made of weak materials.

DISCLAIMER FOR TVs, ART and MIRRORS:

We take all precautions to safely move these items, but we are not responsible for damage to TVs, art, or mirrors not packed by us in boxes. Boxes are available for purchase or rental from our office. Clients must confirm their TV’s condition and that it works before and after the move.

BASIC PROTECTION AND ENHANCED VALUE PROTECTION

Basic Liability Coverage: Your belongings are automatically covered for up to $0.60 per pound if damaged. Should an item of 100 lbs be lost or damaged, you are eligible for up to $60 in compensation or repairs. For items above 100 lbs., let us know and we’ll do our best to make it r

Max. Value: $25,000

Deductible: $0

Cost to You: no cost; included by default in your quote.

Enhanced Value Protection: Your belongings are covered to a value of $2.50 per pound per article. This means you will be paid $2.50 per pound for the net weight of the lost or damaged item, regardless of the actual value of the item. For example: a 100 lbs item is valued at $250. Max.

Value: $50,000
Deductible: $200
Cost to You: $350

CLAIMS PROCESS

1. Walk around at every location will be conducted by the Company crew supervisor with Customer to identify any/all pre-existing major damages as well as damages caused by the Company crew, including but not limited to walls, floors, furniture, etc.

2. Customer must document any/all damages in writing, get that signed off by crew supervisor and email the damage report to info@urban-movers.ca prior to crew’s departure. No late damage claims will be accepted and/or compensated.

3. Customer assumes full responsibility for the following, but not limited to:

4. Bulky/heavy items carried through narrow hallways, door frames and staircases.

5. Structurally weak items

6. Items NOT boxed/packed/crated by the Urban Movers Company

7. Appliances, electronics, TVs. Etc.

8. Damages not documented and/or acknowledged by the crew supervisor prior to crew’s departure.

9. Unless all due invoices are paid in full, the Company reserves the right not to consider or process the Customer’s claim.